How often should I bring my pet in for grooming?
Most pets benefit from grooming every 3 to 6 weeks, depending on their breed, coat type, and lifestyle. We’re happy to recommend a schedule that fits your pet's needs.

Do I need an appointment, or do you accept walk-ins?
Only by appointment to ensure availability. We may accept walk-ins for nail trims.

How far in advance should I book an appointment?
At least one week in advance to secure your preferred date and time. During holidays or busy seasons, please book at least 3 weeks ahead to ensure availability.

How long does the grooming process take?
Most appointments take 2 to 4 hours, depending on the size, coat condition, and behavior of the pet. We’ll give you a time estimate when you drop off.

What if my pet has special needs, anxiety, or health conditions?
Please let us know in advance. We’re experienced with senior pets, anxious pets, and those needing extra care and patience.

Can I stay with my pet during the grooming?
For safety and focus, we ask that owners do not remain in the grooming area. Pets tend to be calmer when they’re not trying to reach their owner.

Do you groom puppies?
Yes! We love working with puppies. We recommend starting around 8 weeks old.

What if my dog has fleas or ticks?
If we find fleas or ticks, a flea bath will be required at an additional cost. For heavy infestations, we may reschedule your appointment and refer you to a veterinarian.

What kind of products do you use?
Hydra high-quality, pet-safe shampoos and conditioners. Hypoallergenic and medicated options are available upon request.

What’s your cancellation or no-show policy?
We require at least 24 hours’ notice for cancellations. No-shows may incur a fee or require a deposit to rebook.